Delivery Returns

Delivery

Introducing new delivery rates and International Express delivery (1-2 day tracked delivery)

Enjoy a flat rate on our delivery, which means our postage are always the same, no matter the number of items you order

Service Cost(Flat Rate) Dispatch Aim
UK - Standard
Order Under £50
£2.99 2 to 4 days
UK - Standard
Order Over £50
Free Delivery 2 to 4 days
UK - Express
Order Under £100
£4.99 Next working days(Order before 3PM)
UK - Express
Order Over £100
Free Delivery Next working days(Order before 3PM)
Europe
Order Under £75
£5.99 3 to 7 days
Europe
Order Over £75
Free Delivery 3 to 7 days
Rest of World £9.99 7 to 10 days
Express Delivery
Western Europe & USA *
From £15
Next working days(Order before 1PM)
USA:2 working Days
Express Delivery
Eastern Europe **
From £20
Next working days(Order before 1PM)

Although we try to keep our postage prices to the lowest for our customers, please note that all prices stated are subject to unannounced changes at our complete discretion. .

We cannot deliver to a PO BOX Please do not set the delivery. In doubt or if you have a question, please contact us.

UK Express: This service ensures you will receive any order placed before PM the next working day.
Please Note: There is no Saturday delivery with this service. This means that an order placed after 1PM on a Thursday will be delivered on the next Monday. Any order placed after 1PM on Fridays and during the weekend will be dispatched on the next Monday. if your order includes any out of stock items they will follow on at a later date via our standard courier. if all of your order is unavailable we will contact you for additional guidance. Also Some location in the UK may take longer than 24 hours to deliver. These locations include Scottish Highlands and Islands, part of Northern Ireland, isle of Man, Jersey, Guernsey, isle of Scilly.

* USA, Ireland, Netherlands, Belgium, Luxembourg, France, Germany, Spain, Portugal, Denmark, Finland, Sweden, Austria, Italy. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends will be dispatched on the next working day.

** Estonia, Lithuania, Latvia, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Greece, Malta. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends be dispatched on the next working day.

We use Royal Mall, DPD and DHL for our postal services, but please note that we can temporarily or permanently change it to another courier company at our discretion.

To improve our customer, experience, courier companies may send instant email updates and / or text updates about your parcel. Please contact us if you need more information.

This is the customer's responsibility to provide us a correct address for delivery. it A also the customer's responsibility to clear any possible customs charges for any order outside the EU.

You must select the correct shipping/delivery country when prompted to in our checkout section. if you have entered an incorrect country by mistake and have received a cheaper shipping rate, we will need to get in contact to re-evaluate the shipping costs and total value of the order.

You must select the correct shipping/delivery country when prompted to in our checkout section. if you have entered an incorrect country by mistake and have received a cheaper shipping rate, we will need to get in contact to re-evaluate the shipping costs and total value of the order.
This may cause delays in processing your order.
Be aware that delays can occur with your countries Customs and Excise and these delays are outside our control. We cannot be held responsible for postage delays or items lost or damaged once dispatched.

Returns

We genuinely believe that we are offering a high quality product using designs which are exclusively licensed to Spiral Direct ltd. and if for any reason you are not completely satisfied with any product purchased from us, we will be happy to exchange the item or refund your money. Simply return the item to us within 14 days, enclosing your invoice.

Our address is:

Spiral Direct Ltd,
Spiral House,
29- 35 Gladstone Rd,
Croydon,
CRO 28Q
United Kingdom