Payment Policy

Payment Policy

1. Product Pricing and Title
1.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

1.2 We reserve the right to alter all product pricing without notice.

1.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

2. How can I pay for my order?
2.1 We use PayPal on our website. PayPal is the safest way to pay on the web and it allows you to pay with your Credit or Debit card without having to sign up for an account. Just click on "I want to pay with a credit / debit card" when checking in and follow the instructions. This way we cover both PayPal and Credit cards users in one easy and hassle-free solution.

3. Do you accept COD (cash on delivery), wire transfers or Western Union transfers?
3.1 We do not accept COD. However, bank transfers could be arranged. For further details, please contact us at info@spiraldirect.com.

4. Do you offer wholesale prices to shops and other businesses?
4.1 Yes we do. Please contact info@spiraldirect.com for further details or sign up for an account using our wholesale application form.

Our contact details are as follows: 

Spiral Direct Ltd
Spiral House
Gladstone Road
Croydon
CR0 2BQ

Email: info@spiraldirect.com
Telephone: +44 (020) 86 6789 22
Trade: +44 (020) 86 6789 00

We are fully compliant with the GDPR laws. We promise to safeguard your data and protect your privacy rights.